RETURNS & REFUNDS
There is a 48 hour windows in which you may cancel the order. After 48 hours, the order is considered confirmed and if canceled will only be returned as an instore credit for the full amount or subject to a 20% restocking fee.
After receiving your purchase, if you are not completely satisfied you may return it withing 3 days in the original condition and packaging for an exchange or an instore credit. Initial delivery charge is non-refundable and an additional delivery charge may be applied for pick-up of returns or exchanges.
If you paid by cheque or cash, a refund cheque will be processed within 14 business days. Payments made by credit card will be processed within 2 business days, back to the same credit card used for the purchase.
We are unable to accept cancellations or returns for Special Order items (items not in stock), warranty sprayed upholstered products, “As-Is”, Final Sale, discounted or sale items, mattresses, sofabeds or items damaged leaving the store.
ScanDesigns is your one stop location for European and North American Furniture. We are proud to feature products from such great companies as IMG, Ekornes, Skovby and Elite. Our success is attributed to our excellent staff and loyal customers who continue to come back for our superior products at competitive prices. ScanDesigns prides itself on its commitment to customer service and has some of the most passionate sales associates who want to provide you, the customer, with a comfortable and relaxing shopping experience.